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SmartHub FAQ

Frequently Asked Questions


How do I sign up for SmartHub?
SmartHub uses the same username and password that you previously used with MLEC eBill, but now with many new features.  If you have not previously used MLEC eBill, you can signup by clicking here.

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What is the difference between the Mobile App and the Web Version of SmartHub?
Our Mobile App can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your usage by use of graphics and usage markers.

The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.

The Apps allow you to find and get directions to our office using the map feature on your device.

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Can I use my phone or tablet?
Our Apps are supported on the following platforms:

  • IOS 3.1 and above (iPhone and/or iPad)
  • Android 2.1 and above (Smartphones or tablets)

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Is the App secure?
All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

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How do I get the App for my phone?
Simply look for the SmartHub name in the Apple Store® or in the Android® Market.
Search: SmartHub (not case sensitive but must be all one word). If duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.

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Do I have to buy the App?
No. Our App is free to download and install.

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Do I have to change the way I pay my bill in order to use SmartHub?
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.

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I have five accounts. Can I see them all in the App and on the Web?
The Web home page shows all of your accounts under the same customer number with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill & Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.

If you do not see all of your accounts, please contact MLEC Billing at 429-0430 or 1-877-634-4314.

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Can I make a payment on multiple accounts?

Web: To pay the total amount owed on all accounts shown, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.

App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

If you do not see all of your accounts, please contact MLEC Billing at 429-0430 or 1-877-634-4314.

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How current is the account information I see in the App or on the Web?
The information is shown in real-time, so it’s always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

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No, the SmartHub system will not send an outage notice/alert. You are, however, able to check your usage in SmartHub or click a link to see if there is a current outage in your area/township.
 

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How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
You must log into the Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.

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What do the color codes represent on the mobile application My Usage screen?
The colors represent a visual indication of your usage. Red indicates the highest usage for the range of days displayed, brown is the second highest and green indicates average usage.

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